Facebook Pixel

Shipping & Delivery

All Baby Doppler USA orders $15 or over pre-tax* are eligible for FREE SHIPPING everyday to anywhere in the USA!

*Orders that are $14.99 or less before tax are subject to a $3.98 shipping charge

STANDARD

FREE SHIPPING

Ships via Ground or Regular Parcel.

Package usually arrives in 3-5 business days if ordered by 1:00 PM (EST)1.

EXPEDITED2

$3.99

Ships via Expedited Air Service.

Package usually arrives in 2 business days if ordered by 1:00 PM (EST)1.

NEXT BUSINESS DAY2

Rate calculated at time of order

Ships Next Day Service.

Package usually arrives next business day if ordered by 1:00 PM (EST)1.

1Daily cutoff time for same-day processing and release to the carriers is 1:00pm EST Monday-Friday for all service levels.

2EXPEDITED and NEXT DAY service levels not available to PO BOX or APO delivery addresses.

Shipping is simple, because we’ve taken care of everything to ensure you receive your item(s) as quickly as possible.

warehouse

We ship from multiple warehouses across the USA to reduce delivery times

babydoppler

Our flagship Blue and Pink Sonoline B Fetal Dopplers are always guaranteed to be in stock

Free_shipping

We have FREE SHIPPING on almost anything purchased form our site*

money_back

All shipments are fully insured and all purchases from babydoppler.com are covered by our 100% Money Back Customer Satisfaction Guarnatee

 

Shipping Details

  • Deliveries typically only occur on weekdays, Monday to Friday. (Saturday deliveries may occur, however this depends on the carrier and your delivery area). Shipping and Delivery standards and timelines are subject to change and will be determined at the time of order.
  • Please note that for all shipping service options estimated delivery times are not guaranteed as all the major carriers have suspended service guarantees at this time.
  • 3All shipping fees are non-refundable.

Shipping Exclusions and Exceptions

  • Shipping addresses in Alaska, Hawaii, Puerto Rico and some rural addresses may experience an additional 1-2 business days for Standard or Expedited Service Levels.
  • EXPEDITED and NEXT DAY service levels are not available for deliveries to PO BOX or APO addresses.

You will receive an email with a tracking link once your order has been shipped out. If you don’t receive a ship confirmation email or the incorrect email was entered at the time of purchase, please contact us immediately so we can send you the tracking details and update your email address for any further notifications.

You can also find your tracking details in My order Section if you registered an account with us before or at the time of placing your order.

Below are a few examples of typical delivery standards depending on when your order is placed and the service level you choose.

Shipping Service

  • Standard Shipping
  • Standard Shipping
  • Expedited Shipping
  • Expedited Shipping
  • Next Business Day Shipping
  • Next Business Day Shipping

Order Placed Date

  • Tuesday, March 9th
  • Tuesday, March 9th
  • Tuesday, March 9th
  • Tuesday, March 9th
  • Tuesday, March 9th
  • Tuesday, March 9th

Order Placed before 1:00 PM EST

  • Yes
  • No
  • Yes
  • No
  • Yes
  • No

Estimated Delivery Date

  • Friday, March 12th to Tuesday March 16th
  • Monday March 15th to Wednesday March 17th
  • Thursday, March 11th
  • Friday, March 12th
  • Wednesday March 10th
  • Thursday March 11th

*Please note that business days are Monday to Friday, excluding federal holidays

This will depend on the service level you choose.  You can refer to the estimated times above for each service level for more details. 

Please note that carriers have suspended all service guarantees at this time so you may experience additional delays while your item is with the carrier in transit.  We commit to releasing your order to the carrier the same day if purchased before 1:00 pm EST Monday to Friday.

Our distribution teams and shipping partners are making every effort to process and deliver your packages safely. Carriers may need an additional day or two to deliver your shipment, but rest assured your package will arrive.

In the event there has been no tracking updates for a couple of days, please reach out to us and we will work with the carrier to get the order to you as soon as possible.

As carriers have suspended guarantees due to the current climate there are no delivery date guarantees for any service, including next day delivery.  Please note that all shipping costs are non-refundable.

If for any reason your delivery address is incorrect or has changed after placing the order, not to worry! Please contact us via phone, live chat or email so we can quickly correct the address for you.

All shipping costs are non-refundable.  This also applies to orders that don’t arrive by the estimated delivery date.

Please reach out to the carrier to see if they have any additional information.  If the carrier is unable to locate the package, please file a claim and contact us with the claim number so we can assist  further.  We will make things right!

Returns & Exchanges

WE ARE HERE TO HELP

Initiate a return or exchange through our web form by clicking HERE

Don’t Worry, we know this is an important time for you and we are
always committed to making sure to resolve any issues you may have.

We’ve got you covered Mamas and Dadas!

You have 90 days from the delivery date to return your items purchased from Baby Doppler USA under our 90-Day 100% Money-Back Customer Satisfaction Guarantee (Click Here for more details)

Please note that all shipping fees paid are non-refundable.

You can initiate a return 1 of 3 ways:

Messaging-rafiki

Chat with one of our customer care agents live by clicking the chat icon on the bottom right of this window

Call_center-pana

Call our support line at
1-800-590-2767

Refunds will be processed 3 to 5 days from when we receive your returned items.

SONOLINE Baby Doppler

We encourage you to check out our YouTube videos for helpful tips and instructions on how to use the device correctly and what results to expect when the unit is functioning properly. Check out our YouTube videos here.

ALL OTHER PRODUCTS

We have an amazing manufacturing process to minimize defective products, but things can always happen, especially from the time the product leaves our warehouse until it gets into your hands. If you believe you have a defective unit, not to worry, all of the devices purchased through Baby Doppler USA come with a standard 1-Year Limited Warranty (Click Here for more details). So we’ll make sure to send out a replacement for you.

You can also add even more protection with our 2-Year Limited Warranty (Additional Charges apply, click here for more details).

Unfortunately, we only provide refunds for orders placed through our website at Baby Doppler USA or a marketplace where the products are shipped by us directly.  We understand it may get confusing sometimes, so please feel free to reach out to us by phone, email, or live chat, and we will do our very best to assist where we can and take care of things for you.

Customer Satisfaction Guarantee

It’s simple!

IF FOR ANY REASON YOU ARE NOT SATISFIED WITH ANY OF OUR PRODUCTS, WE WILL GLADLY ACCEPT YOUR RETURN WITHIN 90 CALENDAR DAYS OF PURCHASE.

*Please note any Shipping Costs paid on your order are non-refundable

Warranty Details

1 Year Limited Warranty

All our devices come with a limited 1-year warranty.  Dagamma Inc. warranties this product to be free from defects in material or workmanship for a period of one (1) year following the date of purchase, provided that the product is used in a home environment for personal use. This limited warranty does not cover failures due to abuse, accidental damage or when repairs have been made or attempted by anyone other than Dagamma Inc.

A defective product meeting the warranty conditions set forth herein will be replaced or repaired at no charge in either of two ways: 

Keep in mind, using this product is not a replacement for regular doctor visits and is not intended to treat, cure, prevent or diagnose any medical condition nor to derive at any medical conclusion based on its findings. The use of this product is merely to hear a baby's heartbeat and for the bonding experience it provides. The heart rate value on the screen is computed from the audible sound heard on the device and may not be an accurate indication of the actual heartbeat and should not be relied upon for medical purposes. If you have any medical conditions or have any medical questions or concerns, please consult with a professional health care practitioner before using this product.

Extended Device Protection – Upgrade to a 2-Year Unlimited Warranty

For added peace of mind purchase the Extended Device Protection. For a small fee you will receive an additional year of warranty directly from Baby Doppler USA. With this unlimited warranty, we will cover you for up to 2 years from the date of purchase provided that the product is used in a home environment for personal use. This option is so you don’t have to worry about anything that could go wrong with your devices. Whether it stops working, breaks, or you accidentally break it, we will either repair it or exchange it for free. All shipping costs are also covered by us, so you have nothing to worry about. 

STILL NEED HELP?

Contact our Customer Care Team for any concerns with your order.

Call_center-pana

1-800-590-2767
(8am - 4pm EST Monday – Friday)

Messaging-rafiki

Chat with one of our customer care agents live by clicking the chat icon on the bottom right of this window